Safety
Medical or injury, lost pet, aggression or bite, property damage, and welfare or safety.
Structured help—not a dead-end inbox
Every support request should have a category, owner, status, and next update.
Signed-in marketplace participants can now open encrypted Payments, Booking & Service Dispute, and Account & Verification cases with evidence and appeal records. Safety keeps its own urgent-help path. Staff activation and response-time commitments remain gated.
Booking & service
Request status, cancellation, ended-early care, service failure, and completion review.
Payments & billing
Price snapshot, fee, credit, payment, refund, dispute, payout, and reconciliation questions.
Account & verification
Identity, access, provider application, screening, insurance review, restriction, and appeal.
Case contract
What a live case must show.
- Identity
- Case number, category, related account and booking status
- Ownership
- Responsible team, current stage, and next-update time
- Evidence
- Requested and received items with scoped, auditable access
- Outcome
- Decision, reason, remedy, correction path, and appeal status
Immediate danger
Contact local emergency services or a veterinarian first.
PET NANNY HOME STAYS is not an emergency dispatch service, veterinary provider, insurer, guarantee, or emergency fund.